Shipping Policy

Last Updated: April 2026

AdAmounts Shop ships to Italy and to selected European Union countries. Orders are dispatched from European logistics hubs, depending on product availability and destination.

1. Delivery Times

Italy: estimated delivery in 1–3 business days after order confirmation and dispatch.
Other EU countries: estimated delivery in 3–8 business days after dispatch.
Delivery times are indicative and may vary due to courier operations, holidays, remote areas, islands, or other circumstances beyond our reasonable control.

2. Shipping Costs

  • Shipping costs are calculated and displayed during checkout before the order is completed
  • The total amount payable is shown before purchase confirmation
  • For orders delivered within the European Union and shipped from the EU, no unexpected customs charges apply

3. Order Processing & Dispatch

Orders are processed on business days only. Orders placed on weekends or public holidays are processed on the next available business day. Dispatch times may vary depending on stock availability, payment verification, and destination.

4. Order Tracking

Where tracking is available, customers will receive an email or SMS after dispatch containing tracking details. Tracking updates depend on the carrier and may not appear immediately. If you do not receive a confirmation message, please check your spam folder or contact us at info@adamounts.com.

5. Cash on Delivery

Cash on Delivery (COD) may be available only for selected products and destinations. Availability and any applicable conditions are shown during checkout where offered.

6. Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us without undue delay at info@adamounts.com and include your order number, a description of the issue, and photos where relevant. We will review the case and provide an appropriate solution in accordance with applicable consumer protection rules.

7. Returns

For return requests, please contact us first at info@adamounts.com. Return conditions, eligibility, and any applicable costs are governed by our Terms and Conditions and applicable consumer law. Nothing in this Shipping Policy limits any mandatory consumer rights under applicable law.

8. Supported Countries

We currently deliver to Italy and selected EU destinations. Delivery availability may vary depending on the product, courier coverage, and destination. For confirmation regarding a specific country, please contact us at info@adamounts.com.